When we opened the lid/weather guard and started to adjust the pins, we noticed the wheel did not seem to be "seated" within the timer. Some other reviewers have remarked that their wheel doesn''t seem to sit low enough in the channel ring for the pins to engage or trigger...
When we opened the lid/weather guard and started to adjust the pins, we noticed the wheel did not seem to be "seated" within the timer. Some other reviewers have remarked that their wheel doesn''t seem to sit low enough in the channel ring for the pins to engage or trigger the timed on/off functions of this timer. We felt the same thing was true of ours. In fact, hubby noted that the wheel would lift right out of the channel ring.
After some close inspection of the wheel and the timer with the wheel removed I suspected that the center cap with the current time pointer was actually "supposed" to also be a "retainer cap" meant to snap on AFTER the program wheel and hold the program wheel down in the ring-shaped channel of the timer. The flange around the edge of the center retainer cap, which was currently holding the wheel up out of the channel, it seemed, should actually act as both a retainer AND sort of "bearing" surface in contact with the top surface of the inner flange of the program wheel.
The solution was this: with the wheel out of the timer, we firmly grasped the center retainer cap which has 3 snap in "posts", noting that the time pointer is located toward the bottom left post. We pulled it (the center cap) out from the unit, requiring some force, since it probably ISN''T supposed to be removed from the unit once it is snapped into place. BUT, as I had hoped, it DID pull out without breaking any of the little snap barbs. Now, it was a simple matter of placing the program wheel in the round channel of the timer and then pressing the retainer/center cap back into the unit, aligning the posts into the post sleeves with with the time indicator at the original bottom left position. It snapped into place perfectly! And not it snuggly and smoothly held the program wheel deeper in the channel as it is meant to do, so that the pins would now have proper contact with the on/off triggering of the timer unit. We depressed and lifted all the pins as needed for our desired on and off times and then rotated the wheel so the pointer on the center retainer cap pointed to the current time... ALL SET!!! PERFECT!!!
We are now USING the timer, and it is keeping time perfectly and the timed on and off function is working just as we would expect. IF you receive a timer with the program wheel not being properly "retained" or held captive within the unit, it is a simple matter of grasping the center cap, using a bit of force to "snap out" the barbed posts of the center cap from the little post sleeves, placing the wheel back in the channel, and snapping the center cap back into place so that it now holds the program wheel captive within the unit. I realize that you shouldn''t have to "reassemble" your new timer, but once I examined it and realized what was wrong, it was less of a hassle to just correct it than to send it back and wait for a replacement. In light of the abundance of great reviews in the past, I suspected that there had to be HOPE for this timer to be a great one despite the initial observation that these last two components had been assembled in the wrong order. :)
I sure hope this helps! I had tried to write a "Question" AND "Answer" on this product, addressing this minor correction to the assembly, but the Amazon Q & A system didn''t end up allowing me to "answer" my own question as I had hoped and intended to do.